FAQs

Frequently Asked Questions (FAQs) – Alfoor UAE

1. What is Alfoor?

Alfoor is a UAE-based store offering a curated selection of [insert product category, e.g., fashion, electronics, home goods, etc.]. We are committed to quality, convenience, and exceptional customer service both online and offline.

2. Do you have a physical store?

[✔] Yes – Visit us at: [Insert Store Address]
[✖] Not yet – We operate fully online at www.alfoor.ae

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard)

  • Apple Pay / Google Pay

  • Cash on Delivery (within UAE)

  • Bank Transfers (for custom or bulk orders)

4. Do you offer Cash on Delivery (COD)?

Yes, we offer COD for all orders within the UAE. A small COD service fee may apply, which will be shown at checkout.

5. How long does delivery take?

  • UAE Standard Delivery: 1–3 business days

  • UAE Express Delivery: Next-day delivery (for orders before 12 PM)

  • International Shipping: 5–10 business days

6. Do you ship internationally?

Yes, we ship to selected international destinations. Shipping costs and delivery times vary by location. You’ll see exact rates at checkout.

7. How can I track my order?

Once your order is shipped, you'll receive an email and/or SMS with a tracking number. You can track your shipment through the courier's website or contact our support team.

8. Can I return or exchange a product?

Yes! You may return eligible items within 7 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase.

📄 See our Return & Refund Policy for full details.

9. What should I do if I receive a damaged or incorrect item?

We're sorry for the inconvenience. Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange for a replacement or refund.

10. Do you offer gift wrapping or custom notes?

Yes, we offer gift wrapping and personalized notes on request during checkout.

11. Can I cancel or change my order after placing it?

Orders can be modified or cancelled within 1 hour of placing them. Please contact us immediately via WhatsApp or email.

12. How can I contact customer service?

We're here to help!

📧 Email: support@alfoor.ae
📞 Phone/WhatsApp: +971 [Insert Number]
⏰ Support Hours: 9 AM – 6 PM, Monday to Saturday